Call Center – UK Soft Solutions

Call Center Services

UK Soft Solutions believes that call centers transform communication systems and lead to not only customer satisfaction but also enhanced efficiency. At UK Soft Solutions we have a dedicated team of skilled personnel who assist customers and address their concerns. We have Following Categories for You:

LIVE CHAT SUPPORT
PHONE SUPPORT
Appointment Scheduling
Call Transfers

inbound / Outbound
Customizable solutions
Reporting and analytics

Live Chat Support

Our professional team at UK Soft Solution offers real-time assistance to customers, resolving their issues and answering queries. Our team strives hard to provide prompt assistance, convenience, and accessibility to customers. You will find us prompt in our response and learned in our fields.

Phone Support

UK Soft Solutions has a dedicated team that is always ready to answer customer calls and offer assistance. You will find our wait time to be non-existent, our solutions prompt, and our services unbeatable. We are equipped and ready to take on challenges and offer ease to our customers.

Appointment Scheduling

We make appointments easy. There are only so many hours in the day and sometimes one can miss booking an appointment. However, with UK Soft Solutions you can schedule an appointment any day and any hour of the week. Our dedicated team is always available to take your calls.

Call Transferring

Through call transferring, our agents will transfer incoming calls to another agent, external phone number, or department. There are different types of call transfers, like warm transfer and cold transfer. In warm transfer, our agent communicates with the receiving party and then transfers the call. This allows the agent to provide context and information about the call so as to ensure a smooth transfer. While in cold transfer, the agent transfers the call without any prior communication with the receiving party.

Inbound/Outbound

One of the major services offered by the UK Soft Solutions call center is inbound and outbound calls. These inbound and outbound calls serve to address customer concerns, issues, and queries via different channels like live chat, email, and phone calls. Outbound and inbound services include reaching out to customers for surveys, sales, or market research in order to gather feedback and follow up on previous interactions, or market research.

Customizable Solutions

This service allows customers to create a package of their own liking. You can pair up 2 to 3 services to create customizable solutions that will be beneficial for you. Just talk to our professionals and figure out a package that works best for. Customizable solutions exist to suit your needs and wants.

Reporting and Analytics

UK Soft Solutions offers robust analytics and reporting services that will allow you to keep tabs on how your company is performing at all times. You can easily manage the quality of your services via our evaluation, reporting, and satisfaction surveys and use the acquired data to make improvements to serve your customers more efficiently.

Our Pricing

The Best Price Just For You

Find Best Services for the Best Price Tailored to Suit Your Needs

Gold Plan

$300

Pay Monthly

Platinum Plan

$500